Refund & Cancellation Policy

Last updated October 26, 2026

This policy applies to paid SubSignoff plans (Pro and Team), billed monthly through Stripe.

Cancelling

You can cancel anytime. Workspace owners go to Settings → Billing → Manage billing, which opens the Stripe customer portal, and choose cancel.
Cancellation takes effect at the end of your current billing period. You keep paid features until then, and you won’t be charged again.

Monthly fees are not refunded for partial months or unused time, except where the law requires a refund.
Billing errors and duplicate charges: if you were charged twice, charged after cancelling, or charged the wrong amount, email support@subguard.live within 60 days of the charge. Include the workspace owner’s email and the date and amount. We refund confirmed errors to the original payment method.
Switching between Pro and Team is prorated automatically by Stripe.

Your data stays yours. From your workspace you can:

Download a full export of your workspace records (Settings → Export workspace data).
Export your subcontractor list and readiness reports as CSV, or print reports to PDF.
Download any original document from its review screen.

Your workspace stays open on the Free plan. Nothing is deleted because you cancelled.
Records over the Free limits (25 subcontractors, 1 project, 1 user) remain viewable, but you can’t add more until you upgrade or remove some. Teammates beyond the Free limit can’t be invited.
To delete your workspace and documents, the workspace owner can email support@subguard.live from the owner’s sign-in address. We delete workspace records and stored documents within 30 days of confirming the request. Database backups expire within 30 days after that. See the Privacy Policy for retention details.